I recently shopped at the Vanilty Fair Outlet in Reading. Unlike other outlets, they actually have quite a selection of jeans – you can get short, petite, medium, tall and extra tall in just about every size. And they are located in the old factories, so it’s a great reuse of space, rather than putting up a new building. I like that.
I don’t go shopping much these days …I’ll blame that on my lifelong friend, Paula. I think we used up our entire shopping quota in our 20s. But this spring day found me trying on several tops and jeans and I left with a bagful because Tuesdays are senior days and (GASP!) the clerk assumed I was over 55.
Oh well, it was worth it to save an extra 10%!
When I got home, I realized that I was only wearing one earring. A quick search of the car proved that I had probably lost it somewhere at the outlet. I thought it was hopeless, but called anyway…to ask if I could talk to someone in the Lost and Found Department. Much to my surprise, the woman that answered the phone offered to help me. She said that there was no earring turned in that day but she would be happy to look in the dressing room for me. Wow! I used the same dressing room several times, so I was able to direct her to the correct one…and she found my earring lying on the floor.
I was impressed by Allyssa’s patience and willingness to drop what she was doing to help me. What great customer service….and a wonderful reminder of how we should all treat each other, by taking the time to listen and help one another.
Good customer service is hard to find… especially in today’s fast-paced multi-tasking workforce. It deserves to be acknowledged. So I asked Alysssa for her supervisor’s email and send off a letter that I hoped would become part of her file.
Customer service is an attitude, a courtesy, a better way of treating folks…and it can become contagious. It doesn’t matter what the job – if you have a person that is happy and sets a good example, chances are the folks around her or him will pick up the attitude as well. And customers then feel better too. So the next time someone goes out of their way to make your meal/experience/vacation better, be sure to thank them and pass that kindness along.
Most people don’t’ expect to be rewarded…which makes it even more gratifying to acknowledge their courteous and giving spirit. We all welcome a “pat on the back” – it just makes us feel good. Here at The Artist’sInn, a 5-star review on Trip Advisor or Google makes our hearts beat fast!
Good customer service is something that we strive for at The Artist’s Inn. Although we don’t have dressing rooms, we’ll try to go the extra mile too!